Terms of Service

These Terms govern your use of the Securive platform ("the Service"), operated by Securive, [registered address] ("we", "us"). By creating an account, requesting a trial, or using the Service you accept these Terms on behalf of yourself and any organisation you represent.

If you do not have authority to bind that organisation, do not accept these Terms.

You retain all right, title and interest in the data you back up through the Service ("Customer Data"). We claim no ownership of it and acquire no licence to it beyond what is strictly necessary to operate the Service for you: storing it, transmitting it, replicating it to the regions you select, and restoring it when you ask.

We do not access the contents of your backups except where you ask us to in support of a specific request, where it is necessary to resolve a fault you have reported, or where we are compelled by law. We do not mine, analyse, sell or share Customer Data, and we do not use it to train anything.

You may export your restore points at any time while your account is active. There is no exit fee.

The Service takes copies of the workloads you configure, on the schedule you configure, and retains them under the retention policy you configure. It verifies restores on a schedule where your plan includes verification.

The Service is a backup product, not an archive of record, not a compliance regime, and not a substitute for your own disaster-recovery planning. In particular:

We back up what you point us at. Data on systems you have not configured is not protected, and no warning that a system is unprotected is a substitute for you checking.

A backup can only be as good as the source. We cannot detect that an application was mid-write, that a database was inconsistent at the moment of the snapshot, or that the data was already corrupted or encrypted by ransomware before we copied it.

Retention deletes data on the schedule you set. Once a restore point falls outside your retention policy it is gone, and we cannot recover it.

You are responsible for testing that your restores meet your own recovery objectives.

A trial account is provided free of charge for 14 calendar days from activation, subject to approval and to the following quotas: one protected machine, 100 GB of backup storage, and one restore operation for the whole trial period.

Trials exist so you can evaluate the Service. They are not for production use, and data held in a trial account should not be your only copy of anything.

At the end of the trial, backup and restore operations are suspended. Your data is retained in a frozen state for a further 14 days, during which upgrading restores full access. After that period the data is permanently deleted and cannot be recovered.

We may decline, suspend or end a trial at our discretion, including where the quotas are circumvented or the account is used in breach of the Acceptable Use Policy.

We aim to keep the Service available and to complete scheduled backups on time. Availability commitments, response times and any service credits are those stated in the plan you purchased or in a separate written agreement; where none is stated, the Service is provided without a contractual availability commitment.

Scheduled maintenance is announced in advance where practical. Emergency maintenance may be performed without notice where required to protect the Service or customer data.

A missed backup window, a failed backup job, or a restore that takes longer than expected is a fault to be investigated, not automatically a breach of these Terms.

Keeping your credentials confidential, and telling us promptly if you believe they have been compromised.

Ensuring you have the right to back up the data you send us, including any personal data belonging to your own customers.

Configuring retention, replication and access controls appropriately for your obligations.

Complying with the Acceptable Use Policy.

Paying for what you use, on time.

Paid plans renew automatically for successive terms unless cancelled before the renewal date. Fees are exclusive of taxes.

You may terminate at any time, effective at the end of the current term. We may terminate for material breach that is not remedied within 30 days of notice, or immediately where continued provision would be unlawful or would endanger the Service or other customers.

On termination we retain your data for 30 days so you can export it, then delete it. You may ask us to delete it sooner.

We warrant that we will provide the Service with reasonable skill and care, and in accordance with our published security practices.

Beyond that, and to the maximum extent permitted by law, the Service is provided "as is". We do not warrant that it will be uninterrupted or error-free, that every backup will complete, or that every restore will succeed — no backup product can, and one that claims otherwise is telling you something untrue.

⚠️ DRAFT — the cap below must be set by your counsel and matched to your insurance before this is published.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of anticipated savings.

Subject to the above, each party's total aggregate liability arising out of or in connection with this agreement is limited to the fees paid or payable by you for the Service in the twelve months preceding the event giving rise to the claim.

Because the Service holds copies of your data rather than your only copy, loss of data is compensable only to the extent it results from our breach of the security obligations in the Privacy Policy — you remain responsible for maintaining a recovery strategy that does not depend on a single supplier.

We may change these Terms. Material changes are notified by email to account administrators at least 30 days before they take effect. Continuing to use the Service after that date is acceptance of the change; if you do not accept it, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees.

The version and effective date of the Terms you accepted are recorded with your acceptance.

These Terms, together with the Privacy Policy and the Acceptable Use Policy, are the whole agreement between us.

⚠️ DRAFT — governing law and jurisdiction must be set by your counsel.

Questions about these Terms: legal@securive.net.